Biotanica® will not be held responsible for any orders being held up, restricted or controlled by customs in your country. Please check with your local customs if you are unsure of your local import rules and regulations. Biotanica® will not be liable for any customs duties, taxes or tariffs associated with your order. At Biotanica®, we want you to be completely satisfied with your purchase. If you are unhappy for any reason, simply send back the unused portion within 30 days and we will refund 100% of the purchase price plus standard shipping charges. If the mistake is ours, we will also gladly pay for your return shipping charges when we receive your item(s). Please note that we refund Standard shipping charges only. We do not refund for NZ Post Express delivery charges.